Shipping policy

Donna's Woodworks currently delivers to addresses within the United Kingdom only.

Delivery Charges
Delivery charges are calculated and displayed at checkout before you complete your purchase.

The delivery price may vary depending on the size, weight and number of items in your order.
Processing and Dispatch

I aim to prepare and dispatch orders within 2-3 working days of receiving payment.

Orders are dispatched using the delivery service selected at checkout.
During busy periods, including Christmas, dispatch times may occasionally take longer. I will always aim to keep delays to a minimum.

Delivery Times
Estimated delivery times will be shown at checkout where available.Delivery times are estimates and are not guaranteed, as delays can occasionally occur due to the postal service, severe weather, strikes or other circumstances outside my reasonable control.If your order has not arrived within the expected delivery timeframe, please contact me at:
donnaswoodworks@outlook.com
I will do my best to help locate the parcel and resolve the issue.

Damaged Parcels
Please inspect your parcel and items when they arrive.
If your item has been damaged during delivery, please contact me as soon as possible at donnaswoodworks@outlook.com and, where possible, provide photographs of the item and packaging.
I will work with you to resolve the issue in accordance with your statutory consumer rights.

Incorrect or Missing Items
If you receive the wrong item or an item is missing from your order, please contact me as soon as possible.
I will investigate the issue and arrange an appropriate solution.

Responsibility for Delivery
For consumer orders, I remain responsible for the goods until they are delivered to you or to a person you have identified to receive them.
Nothing in this policy affects your statutory consumer rights.

Contact
If you have any questions about delivery, please contact me at:
donnaswoodworks@outlook.com